1. Who we are
Lantra Solutions Ltd is a company incorporated in England and Wales with registered number 13721150. Our registered address is 128 City Road, London, EC1V 2NX.
We operate the website https://lantra.co (the “Website”).
For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, Lantra Solutions Ltd is the controller of the personal information we collect through this Website and through our business communications.
You can contact us by email at [email protected].
2. What this policy covers
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our Website, contact us, enquire about our services or otherwise interact with Lantra Solutions Ltd.
It also explains how we use cookies and similar technologies on our Website.
3. Personal information we collect
We may collect and use the following types of personal information:
- Contact details, such as your name, email address, phone number, company name and job title.
- Information you provide when you contact us, enquire about our services or communicate with us.
- Business information relevant to your enquiry or our services, such as your organisation, website, goals, challenges and marketing requirements.
- Technical information, such as IP address, browser type, device information, pages visited, referring website and approximate location derived from your IP address.
- Usage information about how you interact with our Website, where analytics or similar technologies are enabled.
- Marketing preferences, including whether you have agreed to receive marketing communications from us.
We do not intentionally collect special category data through our Website, such as information about your health, race, religion, political opinions or biometric data.
4. How we collect personal information
We collect personal information when:
- you email us or otherwise contact us directly;
- you enquire about our services;
- you book or attend a call with us;
- you interact with us through LinkedIn or other third-party platforms;
- you visit or use our Website; and
- cookies, analytics or similar technologies collect information about Website usage, where enabled.
We may also receive information from publicly available sources, such as company websites, Companies House, LinkedIn or other business directories, where relevant to business development or service delivery.
5. Why we use your personal information
We use personal information for the purposes set out below.
|
Purpose |
Types of information used |
Lawful basis |
|
Responding to enquiries and communications |
Contact details and the content of your enquiry or message |
Legitimate interests, or steps taken before entering into a contract |
|
Providing proposals, quotes or information about our services |
Contact details, business information and service requirements |
Legitimate interests, or steps taken before entering into a contract |
|
Delivering services to clients |
Contact details, business information, project information and communications |
Contract and legitimate interests |
|
Managing client relationships and business administration |
Contact details, billing information, contractual information and communications |
Contract, legal obligation and legitimate interests |
|
Improving our Website and understanding Website performance |
Technical and usage information collected through analytics tools or similar technologies |
Consent where required for non-essential cookies; legitimate interests for necessary technical information |
|
Marketing our services to business contacts |
Contact details, organisation, role and marketing preferences |
Legitimate interests or consent, depending on the communication and applicable rules |
|
Complying with legal, accounting and regulatory obligations |
Information necessary for compliance, record keeping and legal administration |
Legal obligation and legitimate interests |
|
Protecting our business, Website and systems |
Technical information, security logs and communications |
Legitimate interests and legal obligation |
6. Marketing communications
We may contact business contacts with information about our services where we believe this may be relevant to them and where permitted by law. You can opt out of marketing communications at any time by contacting us at [email protected] or by using any unsubscribe option provided in the communication.
We will not sell your personal information to third parties for marketing purposes.
7. Cookies and similar technologies
Cookies are small text files placed on your device when you visit a website. Similar technologies, such as pixels, tags, local storage and scripts, may also be used to store or access information on your device.
Under UK privacy rules, we may use cookies that are strictly necessary for the Website to work. For non-essential cookies, such as analytics, advertising or certain tracking technologies, we will seek consent where required.
We may use the following categories of cookies and similar technologies:
|
Cookie type |
Purpose |
Examples |
Consent required? |
|
Strictly necessary cookies |
To make the Website work, keep it secure and remember essential preferences. |
Security cookies, load balancing, cookie consent preference cookies. |
No |
|
Analytics cookies |
To understand how visitors use the Website and improve performance and content. |
Google Analytics, Microsoft Clarity, or similar tools if enabled. |
Yes, where required |
|
Marketing and advertising cookies |
To measure campaigns, understand engagement and support relevant advertising or remarketing. |
LinkedIn Insight Tag, Google Ads, Meta Pixel, or similar tools if enabled. |
Yes |
|
Functionality cookies |
To remember preferences or enable enhanced features. |
Embedded content preferences, video or third-party feature cookies if enabled. |
Usually yes unless strictly necessary |
The exact cookies used on the Website may change over time. Where we use a cookie banner or consent management tool, this will provide more detailed information about the specific cookies currently in use and allow you to accept, reject or manage non-essential cookies.
You can also control cookies through your browser settings. If you block or delete cookies, some parts of the Website may not work as intended.
8. Sharing personal information
We may share personal information with trusted third parties where necessary for the purposes described in this policy, including:
- IT, hosting, website and email service providers;
- analytics, advertising and marketing technology providers where relevant and where permitted;
- professional advisers, such as accountants, lawyers and insurers;
- payment, accounting and business administration providers;
- contractors, freelancers or delivery partners who support our services; and
- public authorities, regulators or law enforcement bodies where required by law.
We require service providers to handle personal information securely and only for the purposes for which it was provided.
9. International transfers
Some of the service providers we use may process personal information outside the United Kingdom. Where this happens, we will take appropriate steps to ensure that personal information is protected in accordance with applicable data protection law. This may include relying on adequacy regulations or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses.
10. How long we keep personal information
We keep personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
As a general guide:
- enquiry and prospect information is usually retained for up to 24 months after the last meaningful contact, unless there is an ongoing relationship or another reason to retain it;
- client, contract and project records are usually retained for up to 7 years after the end of the client relationship for legal, tax and accounting purposes;
- marketing preference records may be retained for as long as needed to respect your preferences and suppression requests;
- analytics data is retained according to the settings of the relevant analytics tool; and
- cookie consent records may be retained for as long as necessary to evidence your choices.
We may retain information for longer if required by law or if it is needed to establish, exercise or defend legal claims.
11. How we protect personal information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, password protection, secure cloud services, data minimisation, staff or contractor confidentiality obligations and appropriate supplier due diligence.
No website or online service can be guaranteed to be completely secure. You should take care when sending information to us by email or online.
12. Your data protection rights
Depending on the circumstances, you may have the following rights under UK data protection law:
- the right to be informed about how your personal information is used;
- the right of access to a copy of your personal information;
- the right to rectification if your information is inaccurate or incomplete;
- the right to erasure in certain circumstances;
- the right to restrict processing in certain circumstances;
- the right to data portability in certain circumstances;
- the right to object to processing based on legitimate interests or direct marketing; and
- the right to withdraw consent where we rely on consent.
To exercise your rights, please contact us at [email protected]. We may need to verify your identity before responding to a request.
13. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters. You can find more information at https://ico.org.uk.
14. Third-party websites
Our Website may link to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third-party websites. You should read their privacy policies before providing them with personal information.
15. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our Website and the “Last updated” date will be amended accordingly.
16. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Lantra Solutions Ltd
128 City Road
London
EC1V 2NX
Email: [email protected]